Return Policy
Return and Exchange Policy
At soqarabi, we aim to provide the best shopping experience for our customers. If you are not satisfied with your purchase for any reason, we offer a flexible and easy return and exchange policy.
1. Return Period
You can request a return of products within 30 days from the date of receiving the order.
2. Return Conditions
To receive a full refund, the following conditions must be met:
- Products must be unused and in their original condition.
- Products must be in their original packaging and undamaged.
- The invoice or purchase receipt must be included with the product to be returned.
3. Non-Returnable Products
The following products are not eligible for return:
- Products that have been opened or used.
- Customized or made-to-order products.
- Products that include opened software or electronic games.
4. Return Process
To complete a return, please follow these steps:
- Contact customer service through the information available on the “Contact Us” page.
- Provide order details and the products you wish to return.
- You will be provided with return instructions and the shipping address.
- Send the products to the specified address along with the invoice or purchase receipt.
5. Refund
- Once the products are received and inspected, we will notify you of the approval or rejection of your return request.
- If approved, the refund will be processed, and the amount will be credited back to the original payment method within 7-14 business days.
- It may take additional time for the amount to appear in your account depending on your bank’s or payment provider’s policy.
6. Shipping Costs
- The customer is responsible for the shipping costs for returning the products unless the return is due to an error by soqarabi (such as receiving the wrong or damaged product).
7. Exchanges
If you wish to exchange a product for another, please follow the same steps mentioned above for the return process, then place a new order for the desired product.
8. Contact Us
If you have any questions or need assistance regarding the return policy, you can contact us through the information available on the “Contact Us” page.